MemberXP & BankingXP Pricing
Deliver better member and customer experiences at every touchpoint.
Built for financial institutions looking to improve service delivery, strengthen relationships, and act on real-time feedback.
What You Can Do
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Capture Every Moment That Shapes the Member Experience
Capture feedback across the entire member journey
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Uncover Opportunities to Boost Service and Retention
Identify opportunities to improve service and retention
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Empower Teams to Drive Engagement and Accountability
Strengthen employee engagement and accountability
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Turn Real-Time Insights into Meaningful Action
Turn insights into action across your organization
What's Included
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Experience Tracking at Every Critical Touchpoint
Touchpoint surveys and experience tracking
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Instant Feedback with Actionable Performance Insights
Real-time feedback and performance insights
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Powerful Benchmarking to Measure What Matters
Benchmarking and reporting tools
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Seamless Integrations That Connect Your Data Ecosystem
Integration with core business systems
Member Experience Management
- Touchpoint surveys across all member and customer journeys
- NPS, Effort Score, and KPI tracking
- Real-time 24/7 feedback analysis
- Peer benchmarking by asset size, membership size, and region
- Custom upsell alerts
- Social media testimonial tracking and reporting
- Advanced survey logic
- Integration with existing business systems
Employee Experience
- Individual score metrics for transparency and accountability
- Built-in coaching tools powered by qualitative and quantitative feedback
- Brand standards and compliance monitoring
- Team-level performance insights
- Tools to build a member and customer-centric staff culture
Mystery Shopping
- Trained assessors drawn from your existing member or customer base
- Scores predefined service touchpoints consistently and accurately
- Monitor, Measure, and Manage framework
- Multi-step QC, verification, and audit process
- Real-time leadership and coach notifications
- Dedicated Success Manager
- Employee performance and regulatory compliance reporting
Available Solutions
Pricing is customized based on your financial institution's size and selected solutions.